Service conditions of lewema GmbH valid for the Federal Republic of Germany from 01/25

1. Working hours
   Unless otherwise agreed, the duration of normal working hours is governed by the legal and collective wage regulations in the Federal Republic of Germany. The standard working hours are Monday to Friday from 8:00 AM to 4:30 PM, totaling 7.5 hours daily, 37.5 hours per week, including work, travel, or waiting times. Overtime hours are provided at the customer’s request, including on weekends and public holidays, except on weekdays.
2. Billing rates
   The following hourly rates for work and waiting times will be charged for the services of our staff.

   Service Technician	100.00€	Assistant	70.00€
   Travel Time	80.00€	Assistant	70.00€
   Electronics & PLC Programmer	130.00€
   Control Technician	130.00€
   Measurement Technician incl. Laser for Linear, Round & Rotary Axes	price on request
   Spindle Taper Grinding SK-40 / 50	price on request
   Renishaw QC-20 Diagnostic Measurement	380.00€
   Every started half hour will be billed.

3. Overtime premiums
   For overtime worked beyond the standard working hours, the following premiums will be added to the hourly rate:

   for the 1st and 2nd overtime hour of the day	25%
   for the 3rd and every additional daily overtime hour	30%
   for work on Saturdays	50%
   for work on Sundays	100%
   for work on public holidays	200%

4. Meal and overnight costs (per diem rates)
   A per diem will be charged per calendar day per person.

   for business trips	50.00€
   overnight accommodation flat rate	85.00€ or according to actual costs.

   The above billing rates are exclusive of VAT.
5. Travel expenses
   Train travel, flights, taxis, and public transport will be billed according to actual expenses. Use of company vehicles:

   Cost of (departure / return)

   0.90€ per kilometer.

6. We ask for your assistance during the deployment of our technicians. It must be ensured that our technician can begin installation immediately upon arrival. Waiting time will be charged.
7. Any complaints must be submitted in writing no later than 8 days after receiving the invoice; otherwise, we cannot accept them. Please notify us immediately (by phone) of any violations or failures by our installation personnel.
8. The service technician is only authorized to make technical changes to the machine upon your request.
9. We ask you to verify the proper condition of the machine after the work is completed. By signing, you confirm the proper execution of the installation and the number of working hours required.